» What is ooVoo?
» Why should I use it?
» How much does it cost?
» What do I need to use ooVoo?
» How do I get it?
» Is it available for Mac?
» Is it available for Linux?
» Why use video?
» Can I use it for free in my business?
» Will ooVoo use my computer a "node" to relay information?
» I was asked for my email, what do you do with it?



» Can I see more than one person with video at the same time?
» How many people can I call at one time?
» Can I call US phone numbers from anywhere in the world?
» Can I record an ooVoo call?
» Can I save a recorded conversation and upload it to a website?
» Can I import ooVoo contacts from any email application? sending it?
» Can I import phone contacts Microsoft Outlook?
» When can I send a video message?
» Can I send a video message to more than one person?
» Does my friend need ooVoo to view a video message?
» Can I preview my video message before sending it?
» Can I edit my video message before sending it?
» How long can my message be?
» Can anyone initiate a multiparty video call?
» Can anyone in the call invite more people to a meeting?
» Is it possible to call a regular telephone?
» Can I participate in a video conversation without a camera?
» How can I increase my microphone volume so people can hear me better?
» How can I increase my speaker volume so I can hear better?
» What if I am in the middle of a call and need to close my video quickly?
» How can I mute myself during a call?
» I've installed ooVoo but have no one to talk to, what should I do?
» What do I do if I forget my password?
» How can I use an ooVoo link in my Microsoft Outlook e-mail signature?



» What do I need to use ooVoo?
» Do I need to have a webcam?
» Do I need to have a headset?
» » What if I'm behind a firewall or a NAT?
» Do I need to have broadband Internet access?



» What is the ooVoo Store?
» Why is there such a small selection of items on the ooVoo Store?
» How do I return something?

» What is ooVoo?
ooVoo is a free program that uses technology to bring high-quality video and voice communications to people all over the world.

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» Why should I use it?
Because seeing is believing. ooVoo is a great way to connect with friends, family, and colleagues using full video and sound. Organize a family get-together, share breaking news, or heckle your friends during your favorite sporting event. It's easy.

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» How much does it cost?
You can use ooVoo for free – video chat with up to three people, send video messages, text chat or files up to 25Mb each. To use the advanced ooVoo features you can upgrade to an ooVoo Option – visit Available Options to learn more.

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» What do I need to use ooVoo?
You just need a broadband Internet connection to see your friends talk to you. For your friends to see and hear you, all you need is a webcam, microphone, and speakers (headset recommended). Click here to view the system requirements. You can purchase a webcam or headset at the ooVoo Store.

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» How do I get it?
Just click here to download ooVoo from www.ooVoo.com and follow the simple instructions.

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» Is it available for Mac?
Yes, we just released our first Mac version. You can now enjoy ooVoo seamlessly across platforms whether you have a Mac or a PC.

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» Is it available for Linux?
Not yet. But stay tuned. We are considering a Linux version...

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» Why use video?
Video allows a face-to-face experience. It's the next best thing to being there in-person. Make a connection, enhance collaboration, and improve communication. See your baby nephew wearing the new outfit you sent him, share the joy of hearing about your friend's new job or watch a client's reaction to your sales pitch.

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» Can I use it for free in my business?
Yes. ooVoo is a great business tool. Research shows that video increases audience attention and builds speaker credibility while tightening bonds and teamwork in a business environment. Video makes information easier to understand, reduces meeting fatigue, and makes it easy to identify who is speaking. Use it to connect to remote offices, to join board meetings, and to meet with colleagues. Choose an ooVoo option for your business>

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» Will ooVoo use my computer a "node" to relay information?
No, ooVoo will not use your computer as a relay server. ooVoo uses its own servers.

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» I was asked for my email, what do you do with it?
Communicate with you alone. Email is kept private and we do not sell, rent or disclose your email address to other companies. Make sure you enter a correct email address because:
    a) If you forget your password, it's the only way we can send you a new one.
    b) Your friends that know your email address can use it to search for you.
    c) You can choose to receive email notifications when you receive new video messages.

See our Privacy Policy for full details.

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» Can I see more than one person with video at the same time?
Yes. Include your friends! With ooVoo STANDARD experience a three-way video chat. Upgrade to ooVoo SUPER, a six-way video experience to connect with friends, family or colleagues.

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» How many people can I call at one time?
With the free ooVoo STANDARD, up to 3 people can connect over video. Add phone for only $5/month, and invite up to 6 friends in the U.S. or Canada to participate in a video and phone call. With ooVoo SUPER ($10/month), up to 6 people can connect over video. Add phone for only $5/month, and invite up to 6 friends in the U.S. or Canada to participate in a video and phone call.

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» Can I call US phone numbers from anywhere in the world?
Yes, with ooVoo STANDARD + Phone, or ooVoo SUPER + Phone. ooVoo supports calling phones from most countries to the U.S. and Canada and calls within the U.S. and Canada.

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» Can I record an ooVoo call?
Yes, with ooVoo SUPER, for only $10/month. Once you receive verbal consent to record the conversation from the participants in the ooVoo call, simply click the 'Record' button.

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» Can I save a recorded conversation and upload it to a website?
Yes, you can save the recording in avi format and upload it to websites. With ooVoo SUPER, for only $10/month store up to 1,000 of recorded video calls on ooVoo servers, and access or stream your recordings remotely.

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» Can I import ooVoo contacts from any email application?
Yes, you can easily import ooVoo contacts from the most popular email programs (such as Office Outlook, Outlook Express, MSN Hotmail, Yahoo mail, Gmail, AOL Mail, and more).

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» Can I import phone contacts Microsoft Outlook?
Yes, you can import phone entries you saved in Microsoft Outlook.

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» When can I send a video message?
Need to talk to someone who is not online or is online but busy? No problem. Use ooVoo to easily create and send video messages. Video messaging is an exciting way to reach out to your contacts when they are unavailable or you just want to send a quick message: "Hey guys, big game tonight, big screen, snacks and drinks at my house!".

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» Can I send a video message to more than one person?
Yes. You can record a message once and send it to as many contacts as you want! You can even send it to people who don't have ooVoo yet.

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» Does my friend need ooVoo to view a video message?
No, the video message can be sent to your friend’s e-mail and s/he can view it without having ooVoo installed.

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» Can I preview my video message before sending it?
Yes. Just click ‘Play’ to preview your message before sending, so you look and sound exactly the way you want.

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» Can I edit my video message before sending it?
You can re-record your video message as many times as you would like to before you send it out.

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» How long can my message be?
Record up to 1 minute per message with the free ooVoo STANDARD option, or up to 5 minutes per message with ooVoo SUPER.

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» Can anyone initiate a multiparty video call?
Yes. Anyone who uses ooVoo can initiate a multiparty video conversation. And of course, it's free.

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» Can anyone in the call invite more people to a meeting?
Yes. All participants can invite other people to participate.

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» Is it possible to call a regular telephone?
Yes, you can call regular telephones and cell phones in the United States and Canada from ooVoo. It’s possible to have an ooVoo call with up to 6 phone participants and 6 ooVoo participants.

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» Can I participate in a video conversation without a camera?
Yes. You will be able to see other people but they will only hear you.

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» How can I increase my microphone volume so people can hear me better?
Use the microphone volume slider in the ooVoo video conversation window to adjust your microphone volume.
Tip: Make sure the volume control on your headset is not set to its lowest level or muted.

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» How can I increase my speaker volume so I can hear better?
Use the speaker volume slider in the ooVoo video conversation window to adjust your speaker volume.

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» What if I am in the middle of a call and need to close my video quickly?
Just click ‘Stop Camera’ anytime you want to stop the camera.

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» How can I mute myself during a call?
If you are in the middle of a call and your roommate barges in to relay highlights from last night's exploits, click ‘Mute Microphone’ in the ooVoo video conversation window.

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» I've installed ooVoo but have no one to talk to, what should I do?
Add a friend if you know their ooVoo ID or display name, or try to find them using the search feature. If not, send invitations to your friends. You can even import your e-mail contacts. ooVoo is free, so share it with everyone you know.

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» What do I do if I forget my password?
Simply click ‘Forgot your password’ and enter the same e-mail address you registered with and your password will be sent to you.

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» How can I use an ooVoo link in my Microsoft Outlook e-mail signature?
Click Your ooVoo link. Fill-in the fields and make sure that 'E-mail signature' is selected and click 'Save to disk'.

Microsoft Outlook 2003: Select ‘Options’ from the ‘Tools’ menu. Click on the ‘Mail format’ tab and click 'Signatures'. Click ‘New’. Select the ‘Use this file as a template’ option and select your ooVoo link which you just saved.

Outlook 2007: Open the saved file, select your signature objects and copy them. Select 'Options' from the ‘Tools’ menu, click on the 'Mail format' tab and click 'Signature'. Create a new signature and paste the objects into the signature window.

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» What do I need to use ooVoo?
You just need a broadband Internet connection to see your friends talk to you. For your friends to see and hear you, all you need is a webcam, microphone, and speakers (headset recommended). Click here to view the system requirements. You can purchase a webcam or headset at the ooVoo Store.

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» Do I need to have a webcam?
No, you can participate in ooVoo calls without a camera but we highly recommend that you use one in order to fully experience ooVoo. You can purchase a webcam or headset at the ooVoo Store.

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» Do I need to have a headset?
No, you can speak using a microphone and speakers but we highly recommend that you use a headset to avoid background noise. A headset allows you to fully appreciate the audio quality of ooVoo.

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» What if I'm behind a firewall or a NAT?
Firewalls and NATs are security devices (sometimes used at work or home offices) that can make it difficult to send sound and video directly over the internet. ooVoo's is able to bypass most of these devices. If you have a problem connecting through your firewall, click here to check our support knowledgebase for more information.

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» Do I need to have broadband Internet access?
ooVoo can operate at very low bandwidth, but a video conversation requires a broadband connection. It is still possible to send a video message, chat, and to send files using a slow dial-up connection.

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» What is the ooVoo Store?
The ooVoo Store is a place you can get webcams and headsets you can use with ooVoo. Orders placed in the ooVoo Store are serviced and fulfilled by Amazon.com and its partners.

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» Why is there such a small selection of items on the ooVoo Store?
To make it easy for you to get up and running quickly we've listed a small selection of items that work well with ooVoo.

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» How do I return something?
All orders placed with the ooVoo Store are serviced and fulfilled by Amazon.com and its partners. If you have problems with your order or would like to return your items, please follow the instructions included with your package.

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